ISSI, Inc.
Contact us at 314 Douglas Ave., Waukegan, IL 60085
800-477-4937
ISSI, Inc. is a Charter Business Parter for Sage Software USA.
Our Web site is currently being reconstructed;
But, we did not want you to miss the opportunity to take advantage of the FREE Trial SalesLogix in the Cloud.
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We provide Customization, configuration, data conversion, report writing, service, training, and support for all of Sages powerful CRM and sales Automation tools.
ISSI implements ACT!, SalesLogix, and SageCRM and provides integration with other Sage products including MAS90 and MAS200.
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Corporate Background:
ISSI, Inc. (ISSI) was incorporated in 1993. It was formed by merger of three existing corporations - ME-DI-CO, Inc.; Zeta Digital Systems, Inc.; and Accessgem, Inc. Each of these corporations is richly steeped in sales & marketing, sales automation, CRM, and a strong history of business to business telemarketing.
In August of 2001 ISSI added accounting and distribution software and services via merger of Marshall Consulting Group resources. MCG personnel have been providing these services for over 10 years.
Our CRM, contact management, TeleServices, and accounting experience has grown dramatically in the nearly 25 years of our history of these combined companies. Our certified and talented consultants, trainers, designers, support personnel and installers bring a wealth of talent and experience along with our 20 Affiliate channel team located across the USA.
Additionally, ISSI was one of seven charter SalesLogix Business Partners in 1998 when SalesLogix was just launched. As a result, we have a very solid knowledge of SalesLogix and all the associated products and features that make it robust.
We have many clients ranging from 10 person companies to fortune 1000 clients across the US. We have implemented the simple to the complex and have installations of one to many locations. The strength we bring relates to our excellent and deep experience across many business types, but specifically our business in your precise industry and within Roper Industries.
Key Employees:
William W. Sultan, Jr. President & VP, Marketing
Bill has Degrees from three universities including, B.S., MBA, and Ph.D. His expertise resides in his combined formal education in both the sciences and marketing. He has re-enforced his formal education with a wide variety of business and research experience. He spent four years in medical research while serving in the US Air Force both in the US and Far East retiring from the Air Force as Captain. He continued his research at Abbott Laboratories in hepatitis, gonorrhea, and rubella. He was promoted to technical support manager where he provided technical services to the marketing team. Subsequently, Bill was promoted to VP of Manufacturing in the Diagnostics Division.
After ten years of service to Abbott, Bill's entrepreneurial spirit led him to successfully establish and run six companies. Other than ISSI, one is a sales and marketing consulting company, two are medical diagnostic manufacturing firms, one Internet publishing company, and the fifth was based in PC hardware and software development. The blend of these companies and the previous business experience with Abbott has helped to establish a strong expertise in the telemarketing and sales automation industry. In addition to Bill's roles as President & VP of Marketing, he acts as Senior Marketing Consulting to many of ISSI's Clients.
Ronen Ben-Dror VP, Sales
Ronen has a degree in Computer Science from Roosevelt University. His expertise extends well passed his degree in computer science. He founded Accessgem in 1990. Accessgem became one of the foremost contact management and sales automation companies in the early 90's. Ronen's expertise expanded into the marketing and sales arena soon after establishing Accessgem. He found that his clients needed a solution-oriented approach to their problems. Ronen established a needs analysis system to insure that his client's solutions were founded on solid data. His consultative approach has developed a sound basis for maintaining a long-term relationship with his clients. The application of this approach in his training and consultative activities has helped ISSI build a formidable client base. He has established an integrated organizational sales approach which insures a successful sales process. Ronen plays the dual role of VP of Sales and Senior Marketing Consultant.
Amit Helmer VP, Technical Development
Amit received both his B.S. and M.S. in Computer Science form the University of Illinois, Circle Campus. He has significant experience in technical project management. He is expert in both software development and hardware design and implementation. He is certified in both LANtastic and Novell Local Area Network (LAN) installation and administration. Amit has capabilities in several programming languages. Through his guidance ISSI has implemented significant projects for a number of Fortune 500 clients. Not only is Amit well versed in sales automation tools, he has a broad base of experience with numerous PC tools, utilities, and software applications including, report writers, spread sheets, word processors, development software, and database products. He is familiar with UNIX, PC, Macintosh, Windows, and the client server environments. Amit has an uncanny knack for learning and application of new hardware and software. His experience and expertise is almost unlimited.
Deanna has over twelve years of progressive experience in the Tele/direct marketing industries some of the companies being Excel Communications, Inc.; Operations Manager, MATRIXX Marketing; Account Manager and AT&T American Transtech; Operations Manager. She has worked in both the consumer and business to business markets while employed with Perrier Group of America as a Process Improvement Manager. Her practical knowledge is a result of combined experience in the ranks as a TeleService representative, center development & implementation, supervision and finally, in top management positions. Her career has provided experience in Fortune 50, Fortune 500 and up and coming enterprises on Inc. 500's "Fastest Growing Companies" list. As a result, she applies both her practical and personal knowledge on our clients' strategic projects. Her skill set includes workforce management, strategically planning and deploying service initiatives, process re-engineering and organizational development.
Deanna is highly regarded in the industry as a strong manager and a developer of people. Throughout the past twelve years, she has been responsible for managing 10 direct supervisors as Operations Manager, with a TSR Full-Time Equivalency (FTE) requirement of 150 employees. She has also been instrumental in the design and facilitation of TeleSales and Customer Service training modules, resulting in, increased quality of service. Deanna will apply her superior interpersonal skills and knowledge to ISSI and its clients.
In joining ISSI, Deanna has assumed responsibility of operations management, e.g., workforce training and development, optimizing workforce efficiencies and call quality initiatives (monitoring and quality assurance). She will simultaneously setup and manage client accounts (scripting, IT/IS coordination and reporting). Deanna's diverse background and industry expertise will ensure that ISSI's employees are highly skilled in telesales and customer service applications management, which is essential to client and customer satisfaction.