intelli-CTi solution is a sophisticated telephony system, providing call management and seamless integration with SalesLogix. With an extensive array of telephony capabilities and open systems architecture, intelli-CTi provides a solid yet flexible foundation upon which to develop a SalesLogix CTI solution.

intelli-CTi provides an on-screen call handling application (SoftPhone), for the management of telephone calls. The SoftPhone with its 'Always on Top' display option, resides next to your SalesLogix application and, with its unique One-Touch Telephony feature, you have full control of the call.

An added benefit is the increase in customer satisfaction due to the invaluable call information displayed. The information enables the call agent to handle the enquiry personally and efficiently. intelli CTi’s Open System Architecture intelli-CTi provides integration with SalesLogix through a series of entry points, each relating to a specific aspect of CTI integration.

CTI integration is achieved by each entry point calling the relevant application components (Basic Scripts), to perform the required operation within SalesLogix. For instant CTI integration, a complete set of SalesLogix plug-ins are provided with QGate's intelli-CTi. Designed for flexibility each plug-in can be modified and extended to meet any further requirements.

One major issue with CTI integration is that business processes change constantly and can be unknown in advance. This is why intelli CTi has been designed with an open approach, without enforced business processes, ensuring flexibility of change and meeting of future customer requirements... To alleviate the need for expensive switch systems, intelli-CTi provides a complete switch simulator- the QGate Virtual Telephony Server™ (VTS). The VTS provides the ability to develop, test and present your solution without the need for real telephone hardware.

Partner Benefits

• Improve customer service levels, relationships and satisfaction
• Increase telephone call efficiency and throughput
• Personalize service - identifies callers automatically
• Increase business productivity
• Reduce development costs by use of the Virtual Telephony Server (VTS) • Provides an Open System Architecture:
• Telephony Switch independent
• CTI enable other software applications (i.e. call centre, support desk, CRM, accounts)
• Flexible and extendable solutions
• Easily scalable and portable technology
• Microsoft TAPI 2.1 or above compliant
• Provides Component Object Model • (COM) interface
• Microsoft Windows 32-bit technology and COMenabled
• Seamless Integration into customer database applications (SalesLogix Sales and Support)
• Rapid Implementation
• Incoming Call Support (screen pop) displaying customer information
• SoftPhone Application (on-screen telephone) providing call handling
• SoftPhone Application (on-screen telephone) supporting multiple display styles
• One-Touch Telephony (single action call handling)
• Outbound Dialing Support (Power dialing from intelli SoftPhone)
• Outbound Dialing Support (Power dialing Customer Database Accounts/Contacts)
• LCD Style Display-Containing call status and customer information
• Agent Facility - Manages incoming call activities in a user’s absence
• Call History Logging
• Customizable User Preferences
• Development/Test Environment (Virtual Telephony Server-VTS)
• Multi-Tasking Application