"Corporations are demanding a single solution that can seamlessly integrate diverse business applications and also process information streams from these applications to customers, vendors and partners," according to Blair Pleasant, President and Principal Analyst, of COMMfusion. "Solutions like those Captaris is offering are providing customers cost-effective ways to increase efficiency for repetitive business processes."

Businesses need scalable packages for low- to high-volume transaction environments and Captaris' RightFax suite of products addresses this by offering the ability to manage a range of transactions, automating repetitive tasks for the purpose of accelerating process cycle times. It can efficiently pull business-critical data from a variety of business applications and provide efficient channels of document distribution, rendering data from legacy systems, Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) applications into actual forms that can be processed and distributed to multiple communication channels. The retrieved information is inserted into documents that can be delivered via email, fax, or the Internet to wireless devices, the desktop, or multifunction copiers and printers.

Right Fax

RightFax provides e-document delivery, production fax, and network fax solutions using fax, email and internet technologies. It is an efficient way to send and receive documents electronically from desktop, email, CRM, ERP and other business applications. It provides a centralized infrastructure for mission-critical document delivery, including gateways needed to enable any desktop user to send and receive documents.

The RightFax Universal Information Exchange system is a full, production-level, e-document delivery solution designed to support the rigors and requirements of mission-critical volume document delivery and receipt.
The RightFax Network and Integration offerings allow customers the ability to leverage their initial investment and add capabilities as their business needs grow:

• RightFax Business Server - allows individuals or workgroups to send and receive documents from the desktop via fax, email or the Internet; offers a single point of administration to manage RightFax servers on the network and reduces document delivery cost by up to 90 percent.
• RightFax Enterprise Server - enables individuals or workgroups to manage heavy document traffic and is designed for multiple fax server environments (least-cost routing, load balancing/clustering and redundancy features); increases productivity, eliminates manual processes such as printing, mailing or manually faxing documents and scales to support large volumes of transactions.
• RightFax Business Integration - enables applications for information exchange and low transaction volume environments to automate business processes at a cost-effective price and allows electronic delivery of critical business documents originating from mainframe, midrange, host or ERP systems.
• RightFax Enterprise Integration - enables applications for information exchange and high volume environments to automate business processes at a cost-effective price; supports all delivery options available including print, fax, email, Internet; provides secure and certified document delivery and offers Java Application Program Interface (API) and Extensible Markup Language (XML) interface for additional customization.
• Integration Wizard - The easy to use graphical interface allows customers to more quickly and efficiently integrate RightFax with their enterprise applications. The following configurations are now easily customized: capturing host data, creating forms and templates, processing data, previewing the appearance of forms and testing delivery methods, set up of the delivery methods and notification actions and testing. ·
• Windows 2000 Certification - RightFax is certified on Windows 2000 Server and Advanced Server, including support for Windows Cluster Service. Certification provides application reliability, continuity in the user interface experience, decreased cost of ownership, ease of installation and ongoing operation. ·
• Human Answered Fax - RightFax now provides a variety of efficient methods for handling a voice answer to an outbound fax call. Fax administrators can even record their own voice prompts (in any language) via a telephone interface.