Siebel CRM applications include hundreds of industry-specific embedded best practices, based on our experience in more than 3,500 deployments. These best practices enable organizations to achieve their ROI and business objectives through the deployment of optimal CRM processes.

Best practices represent proven methodologies for consistently and effectively achieving a business objective. Whereas a business process is simply a series of activities organized to achieve a specific business objective, a best practice is a business process with demonstrated ability to achieve superior results. For example, Sales Forecasting is a general business process, while Triangulated Sales Forecasting is a best practice business process.

The Siebel Sales product family helps selling organizations grow revenues more quickly, predictably and profitably by providing focus on the right deals at the right time. With Siebel Sales, companies respond more effectively to sales opportunities. Comprehensive sales methodologies, like Target Account Selling, can be delivered through Siebel Sales to drive a consistent communications approach throughout the entire sales organization.

The Siebel Sales product family is the only solution set that spans the range of implementation environments required by global enterprises today. This includes the critically important support for synchronizing mobile databases and handheld devices, as well as wireless and voice access to Siebel Sales data. In addition, Siebel Sales has achieved measurable ROI for literally hundreds of customers.

Lead distribution best practices provide better visibility into the quality of generated leads and their progress through the sales process.

Integrated multi-channel selling ensures that a customer's full needs analysis is immediately routed to the right sales professional for quick and complete follow-up.

New global account visibility provides account managers and executives with a complete picture of the sales activities and revenue potential at any level within the account hierarchy.

Improved calendar includes; private activity support, alarm lead times, drag and drop support and email notification of meetings helping sales professionals to better schedule and manage important appointments and activities.

Role-based personalization allows sales professionals to create their own personalized sales desktop by deciding exactly what information will be displayed.

Target Account Selling provides recommendations on the optimal competitive strategy that the sales representative should follow to improve their close rate.